Delivery and Returns
Christmas last posting dates and shut down
Please be aware that any orders placed by standard delivery from now will not be guaranteed to arrive before Christmas.
The last day to order via Express/Next Day is Monday 21st December before 12pm
We will also be having our annual closure between 23rd December and re-open at on 7th January 2021.
During this time the website will remain open to accept orders, but please note that no orders will sent out until our return in January.
Thank you, and may we take this opportunity to wish you all a happy and peaceful festive period.
With Love, the Sweet Cecily’s Team
UK Standard Delivery
Standard Delivery – £1.75
Please allow 5 – 7 working days for delivery (Mon-Fri).
Express (Next Day) Delivery
All UK Mainland orders – £5.95
For orders going to Northern Ireland please note that delivery is 2 working days
Orders placed before 1pm will arrive the following working day before 5.30pm
Please note orders placed before 1pm on a Friday will arrive the following Monday.
Free Delivery (UK Mainland only)
Orders over £30 will qualify for free Standard Delivery.
Delivery costs are worked out by the weight of your order. You will be able to get a quote once you have entered items into your shopping basket.
Please allow up to 14 working days for delivery.
DELIVERY OF GOODS
We aim for you to receive your order within seven days, this is subject to seasonal variation. Risk of damage or loss of the goods passes to you on delivery.
If you receive a damaged parcel or defective goods please contact us immediately. We ask that you return goods within 14 days of receipt of goods.
If you receive a damaged parcel or defective goods you will receive a full refund or replacement including the cost of postage and packaging (plus the cost incurred in returning it, if supported with proof of postage and cost), if returned within 28 days of the date of the invoice (including a copy of the original invoice) to:
Sweet Cecily’s, Unit 3B Enterprise Way, Whitby, North Yorkshire, YO22 4NH.
Due to the nature of the goods, returns or exchanges are not available unless the product is damaged or defective. This does not affect your statutory rights.
In the unlikely event that you dislike or experience a reaction to one of our products, please call our head office on 01947 602346.